Solved: How do I manage a Poly device with Lens without ma...

rgsteele · ‎08-22-2022

Hi all,

We have a number of Poly desk phones signed in to Microsoft Teams. We want to manage settings such as admin password, web admin and screen capture with Poly Lens, but we want to manage the firmware with the Teams Admin Center. It doesn't appear to be possible to remove the "Software Update" settings from the CCX 500 Model Policy. Am I missing a setting somewhere, or is it not possible to enroll a device in Poly Lens without Lens taking over management of software updates?

Thanks!

SteffenBaierUK · ‎09-30-2022

Hello @rgsteele

welcome back to the Poly community.

I ran this internally by some colleagues and a suggestion was to use a "bogus" server

An official request for this would need to be done via a Poly sales engineer or Poly reseller or via the Lens Feedback button at the bottom right.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

rgsteele · ‎09-29-2022

Since I did not receive any reply, I am assuming it is not possible to enroll a device with Poly Lens without having Lens take over management of software updates on the device.

SteffenBaierUK · ‎09-30-2022

Hello @rgsteele

welcome back to the Poly community.

I ran this internally by some colleagues and a suggestion was to use a "bogus" server

An official request for this would need to be done via a Poly sales engineer or Poly reseller or via the Lens Feedback button at the bottom right.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

rgsteele · ‎10-01-2022

Thanks Steffen. Can you please confirm that configuring a "bogus" server as you suggest will not prevent the device from connecting to the Microsoft Teams update server?

Thanks for pointing out the Lens Feedback button; I have submitted a suggestion there.

How do I manage a Poly device with Lens without managing software updates?

How do I manage a Poly device with Lens without managing software updates?

Re: How do I manage a Poly device with Lens without managing software updates?

Re: How do I manage a Poly device with Lens without managing software updates?

Re: How do I manage a Poly device with Lens without managing software updates?

Re: How do I manage a Poly device with Lens without managing software updates?