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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all,

 

We have a number of Poly desk phones signed in to Microsoft Teams. We want to manage settings such as admin password, web admin and screen capture with Poly Lens, but we want to manage the firmware with the Teams Admin Center. It doesn't appear to be possible to remove the "Software Update" settings from the CCX 500 Model Policy. Am I missing a setting somewhere, or is it not possible to enroll a device in Poly Lens without Lens taking over management of software updates?

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @rgsteele1 

 

welcome back to the Poly community.

 

I ran this internally by some colleagues and a suggestion was to use a "bogus" server

 

image

 

An official request for this would need to be done via a Poly sales engineer or Poly reseller or via the Lens Feedback button at the bottom right.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Since I did not receive any reply, I am assuming it is not possible to enroll a device with Poly Lens without having Lens take over management of software updates on the device.

HP Recommended

Hello @rgsteele1 

 

welcome back to the Poly community.

 

I ran this internally by some colleagues and a suggestion was to use a "bogus" server

 

image

 

An official request for this would need to be done via a Poly sales engineer or Poly reseller or via the Lens Feedback button at the bottom right.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen. Can you please confirm that configuring a "bogus" server as you suggest will not prevent the device from connecting to the Microsoft Teams update server?

 

Thanks for pointing out the Lens Feedback button; I have submitted a suggestion there.

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