Logo

Cannot Change LENS Policy from Device to Site

FlashPan
Occasional Contributor

Cannot Change LENS Policy from Device to Site

Hello,


Am running a mix of x50 and x70s with TC8 on poly firmware 4.0.0.376092 in Teams mode.

 

I'm aware of the inheritance model where Device policy will override Site policy but discovered something odd.

 

In the past when I configured a setting under Device policy a small bin/bucked icon would appear next to that settings so I could remove/default that setting.  That icon is no longer showing for any Device policy settings I have made.

 

For instance, I wanted to try and test the standby setting under General Settings, Power Savings in LENS on an x50 - I changed this value to 15 mins. All other devices in LENS have no policy setting under any policy hierarchy so they are set at default to 0

 

My test worked and then I set a Site Policy (that included the x50 above) to 15 mins.

 

I cannot remove the Device policy at all for the single x50 I set (all other devices have picked up the Site policy as expected), if I set that back to 0 mins then that becomes the new overriding policy and naturally ignores the Site policy which is the preference in my setup.

 

Has the method to remove a Device policy setting changed or ?

 

Just an after thought, am using the Edge browser 112.0.1722.64 with no real option to change to another in my environment. 

 

Thanks and Cheers

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Cannot Change LENS Policy from Device to Site

Hello @FlashPan 

 

Welcome to the Poly community.

 

This has been moved to the appropriate section.

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
FlashPan
Occasional Contributor

Re: Cannot Change LENS Policy from Device to Site

Thank you.  Didn't even know a Ply Lens section existed.  Cannot find it yet through the community menu system but can get to it from this post.


Cheers

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Cannot Change LENS Policy from Device to Site

Hello @FlashPan 

 

use https://community.poly.com/polycom/?category.id=Support_Community as a bookmark

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 4