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Studio USB 2.0.0.001096 Firmware has been pushed to one of our Studios

Goibs
Occasional Contributor

Studio USB 2.0.0.001096 Firmware has been pushed to one of our Studios

Hi Poly,

 

Has a pre-prod firmware been pushed out to one of our devices? We had a Poly Studio USB unable to connect to Wi-Fi, so it was showing as disconnected in Poly Lens.

 

After checking the version on the device itself its showing as 2.0.0.001096 instead of 1.5.0.000896 which is extremely weird.

Goibs_3-1653908712164.png

 

Reporting in Lens

 

Goibs_2-1653908630502.png

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Studio USB 2.0.0.001096 Firmware has been pushed to one of our Studios

Hello @Goibs ,

 

Welcome to the Poly Community.

 

2.0.0 is the latest software as announced >here<

 

We found some issues with Lens Desktop upgrading so we pulled it from the support page. Lens in the cloud can still upgrade it.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Message 2 of 4
Goibs
Occasional Contributor

Re: Studio USB 2.0.0.001096 Firmware has been pushed to one of our Studios

Thanks Steffen, 

Looks like its been pulled from the cloud as well then.

 

Goibs_1-1653910331837.png

 

 

 

 

Message 3 of 4
A-le
Advisor

Re: Studio USB 2.0.0.001096 Firmware has been pushed to one of our Studios

Yeah, I've had v2 pushed to several studios but this has now stopped and cannot update any others from Lens.

Message 4 of 4