we released software 1.4 for the GC8 connected to a Microsoft Teams Room on Windows MTRoW.
KB Article 65488
Please note the below instructions:
GC8 Manual Update Requirement for Version 1.4
Touch Panel - GC8 Version 1.4 for the MTRoW
The firmware update process to the GC8 panel will take approximately 15 minutes from start to finish. During the update, the GC8 panel will show a black screen with no notification that it is updating. Since this update makes changes to the driver that operates the screen there is no way to visually show that an update is happening. During this time, it is critical to not unplug the power or disconnect cables on the unit as there is a risk of the device becoming unresponsive and requiring further factory restore or possibly even RMA. Once the update is completed the device screen will come back on and will work properly.
Typically updates would be pushed as critical through Windows Update and the device would be automatically updated, but since the GC8 screen will display black and show no signal during the update, we have decided to make this update require manual intervention. Windows Update is supposed to update devices outside of working hours, but in the instance where it updates devices during working hours, there is a major risk to the user experience and may result in users trying to troubleshoot behaviors directly related to the update that can be perceived as update failures.
Customers will have two options available to update the GC8 firmware to provide the best possible outcome.
NOTE when you manually select the update to install using Windows update, the installation will show 100% complete, but the installation is not complete as that is a representation of the file download. The GC8 will start the update after the file download.
On the Conferencing PC, a command-line window opens, indicating that the update has begun.
If official support is required please check how to phone or open a case here----------------