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Polycom studio - camera control - settings disabled

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kyvala@gacz.cz
Occasional Visitor

Polycom studio - camera control - settings disabled

Hi, remote control isn't working and when i installed polycom companion, there is camera control settings disabled. Tried to download and install last firmware. No change.

Anyone know waht is wrong?

SteffenBaierUK_0-1674634417997.png

 

Thank you.

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
mshu
Esteemed Contributor

Re: Polycom studio - camera control - settings disabled

Hi @kyvala@gacz.cz,

 

go to Admin Settings > Camera Tracking > Tracking Mode and change the mode to "Off". After that you can use PTZ control. 

 

View solution in original post

Message 2 of 7
6 REPLIES 6
mshu
Esteemed Contributor

Re: Polycom studio - camera control - settings disabled

Hi @kyvala@gacz.cz,

 

go to Admin Settings > Camera Tracking > Tracking Mode and change the mode to "Off". After that you can use PTZ control. 

 

Message 2 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom studio - camera control - settings disabled

Hello @mshu  and kyvala@gacz.cz 

 

I have raised this internally as this should be documented and a warning or message should be displayed.

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 3 of 7
mshu
Esteemed Contributor

Re: Polycom studio - camera control - settings disabled

In my opinion, it is displayed in the companion app. In his screenshot he has the blue camera icon, so tracking mode on. If it is greyed out, camera is in manual mode.

 

Message 4 of 7
kyvala@gacz.cz
Occasional Visitor

Re: Polycom studio - camera control - settings disabled

You're right. Tracking mode was on, so I can't move camera.

Thank you for your help.

 

Have a nice day

Message 5 of 7
NYCguy226
Occasional Visitor

Re: Polycom studio - camera control - settings disabled

Hi,

I am having the same issue where the presets are greyed out and under User Settings there is only Camera Control there is no Camera Tracking option as you can see from the original post screenshot that the menu option Camera Tracking is not listed so we can't go in there to turn off speaker tracking.  Please help.  Thanks

Message 6 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom studio - camera control - settings disabled

Hello @NYCguy226 ,

 

Welcome to the Poly Community.

 

Did you see this reply >here<


Also what software version are you using and what firmware version?

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 7 of 7