Polycom studio - camera control - settings disabled

[kyvala@gacz.cz]

Hi, remote control isn't working and when i installed polycom companion, there is camera control settings disabled. Tried to download and install last firmware. No change.

Anyone know waht is wrong?

Thank you.

[mshu · Accepted solution]

Hi @kyvala@gacz.cz,

go to Admin Settings > Camera Tracking > Tracking Mode and change the mode to "Off". After that you can use PTZ control. 

[SteffenBaierUK]

Hello @mshu  and kyvala@gacz.cz 

I have raised this internally as this should be documented and a warning or message should be displayed.

Best Regards

Steffen Baier

[mshu]

In my opinion, it is displayed in the companion app. In his screenshot he has the blue camera icon, so tracking mode on. If it is greyed out, camera is in manual mode.

[kyvala@gacz.cz]

You're right. Tracking mode was on, so I can't move camera.

Thank you for your help.

Have a nice day

[NYCguy226]

Hi,

I am having the same issue where the presets are greyed out and under User Settings there is only Camera Control there is no Camera Tracking option as you can see from the original post screenshot that the menu option Camera Tracking is not listed so we can't go in there to turn off speaker tracking.  Please help.  Thanks

[SteffenBaierUK]

Hello @NYCguy226 ,

Welcome to the Poly Community.

Did you see this reply >here<

Also what software version are you using and what firmware version?

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier