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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

When starting my Polycom Companion App, the default user is set to "admin" and can not be overwritten, which does not work with any password and the App can not be started?

 

What do I miss?

3 REPLIES 3
HP Recommended

Hello @Hans-Peter Voss 

 

I am unsure what your issue is. The Poly Companion App does not require a username when it is started. What Version are you using and what Poly product?

 

This may need to come into support.


In order to raise a support ticket, you should to work with your Poly reseller as they may need to do this for you.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

I have exactly the same problem and I can't find solution.

What can I must do ?

I just want to use the Companion to make tuning if necessary

HP Recommended

Hello @Stéphane ,

 

Welcome to the Poly Community.


I can only advice you to get this into support aka the same reply as provided to the previous poster.

 

If this is not done then we, Poly, cannot identify the issue and provide a potential fix.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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