Poly Studio ( P009 ) hangs as soon as plugged to any other laptop.

Amol Athalye
Occasional Visitor

Poly Studio ( P009 ) hangs as soon as plugged to any other laptop.

Hi ,

         I am facing a strange issue with my Poly Studio ( P009 ). It works well only with one of our laptops and hangs completely if plugged to any other laptop , despite all the other laptops are more or less similar with Windows OS 10.

Once it hangs I have to do the standard recommended reset procedure to get it back to life. But then again it works well only with one laptop only. I have tried latest updates , factory reset too,  but the issue persists. 

I had raised a ticket with Poly but they have not been able to troubleshoot. 

It would be a great help if any community member can help with a solution. 





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Polycom Employee & Community Manager

Re: Poly Studio ( P009 ) hangs as soon as plugged to any other laptop.

Hello @Amol Athalye  ,


Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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