Introducing Polycom Companion

Polycom Employee & Community Manager

Introducing Polycom Companion

Welcome to the Polycom Support Community for Polycom Companion!


Polycom Companion makes it easier than ever to manage your Polycom USB Devices. With an easy to understand interface, and native integration into our devices, users no longer have to worry about installing and running different applications for each of their devices.


Instead, Companion acts as a single application to see update availability for Firmware, check software and hardware versions, see device info, and see the connection status of your devices. With this all-in-one application, not only can you manage your device software, you can also use the mobile application for simple controls of paired USB cameras.


Amplify your organization with the Polycom Companion, allowing you to see the big picture instead of worrying about micromanaging each of your devices separately.


The Companion is available on the Polycom Support Portal's Polycom Companion product page.


Steps to download and install Polycom Companion:

  • Select the “Polycom Companion” release on the Polycom Companion product page.
  • Windows and Mac versions are available as .exe, .dmg files.
  • Go to your downloads and click PolycomCompanionSetup.exe.
  • Follow the installation prompts and launch it


Steps to update the EagleEye Mini Camera firmware:

  • Plug the camera in your computer,
  • Navigate to “Update” and
  • click “Update” Button to start the Firmware update.

For the trouble shooting, go to the following directory to find the Companion logs.


Windows: C:\Users\(Yourhandle)\AppData\Local\Polycom\Companion\logs


Mac: /Users/(Username)/Library/Application Support/Polycom@ Companion


What’s new in Polycom Companion 1.0

Show Polycom EagleEye Mini Status

Update Polycom EagleEye Mini Firmware

Ludwig Heil
Polycom Community Manager

Please Note:

The purpose of this forum is to allow community members to collaborate and help each other. Questions posted here do not follow Polycom’s SLA guidelines.

We encourage you to be active on this community and post or reply to questions at any time. If you see a post that helped you and answered your question, please give it a Kudo and/or mark it as a solution by clicking the "Accept as Solution" button.

If your issue requires a fix from Polycom, you must go through the official Polycom support channels.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

This post or forum reply is based on my personal experience and does not reflect the opinion or view of Polycom.
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Polycom Employee

Re: Introducing Polycom Companion

Check out the Polycom Companion Guidance Video below for a quick walkthrough of the application. You will learn how you can view firmware versions and upgrade software for your EagleEye Mini USB Camera. 


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