Group Series EagleEye Producer Auto wake-up

[Polycom Video EP PLM]

When a room in empty the EagleEye Producer will detect when when a person enters the room and automatically wake-up the RealPresence Group Series endpoint.

Available for all RealPresence Group Series endpoints when using the EagleEye Producer.

The purpose of this forum is to provide your feedback on your experience of the feature and to get information about the feature from Polycom product management and other users.

[Bamorde]

Eagle Eye Producer does not wake up. New  group 500 installation with Eagle Eye IV.  Blue screen

[Polycom Video EP PLM]

My quess would be that the camera is the EEIV and you are using the EEP for the EEIII camera, which is simply a cabling difference.  for the EEIV you have to use the HDCI to mini-HDCI adapter cable which connects to the back of the EEP and you connect the standard EEIV mini-HDCI to HDCI between that and the codec.  If you attempt to use just an HDCI to HDCI then you will get a blue screen as that cable is just analog signalling and does not suppor the digital signals of the EEIV. 

It is cable part number:  2457-69794-001; HDCI(M) to mini-HDCI (FEMALE) adapter cable (200 mm) for use with EagleEye Producer and mini-HDCI to codec camera cable.  Connects EagleEye Producer with EagleEye IV camera to a mini-HDCI cable to the RealPresence Group Series codec.

It can be ordered for you by your Polycom sales support if you need it.