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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have PDMS-E installed with cloud relay.  I need to know how to get PDMS-E to show the actual users SIP URI instead of the device type?  The VVX phones showed who was logged into the phone and only showed the device as the SIP URI when nobody was signed into the phone.  None of the Teams phones, CCX or Trio C60 shows the users URI.  Please help.

3 REPLIES 3
HP Recommended

Hello @Rial_Coleman_DC_Water ,

 

Welcome back to the Poly Community.

 

This is working as designed as the Microsoft Teams application does not report this status back to our UC Software.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen - That's one of many features S4B devices offered that Teams devices don't.  It's a needed feature and like BTOE, needs to be offered as an option for the Teams native phones.  We are on the verge of dumping the phones and just using headsets.  The Teams phones ARE NOT READY FOR PRIMETIME!

HP Recommended

Hello @Rial_Coleman_DC_Water 

 

i can only suggest you work with our partner Microsoft on this as this is not in the control of Poly. Maybe tweet ilya bukshteyn or similar. 

Alternatively we just started the Renew program so maybe we can work on this with our Microsoft Teams certified Headset range instead. 

 During S4B times aka 3PIP Vendors could offer features. 

best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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