In PDMS "Device Information is not accessible at t...

thetallestguyyouknow · ‎03-15-2023

We have been having this ongoing issue for more than a month now.

When trying to access devices in PDMS, we get an error "Device Information is not accessible at this time. We are aware of the issues and are working it"

This is not for all devices, just some. But it has been going on so long, does anyone know about this and when it may be fixed?

SteffenBaierUK · ‎03-15-2023

Hello @thetallestguyyouknow ,

Welcome back to the Poly Community.

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

In PDMS "Device Information is not accessible at this time. We are aware of the issues"

In PDMS "Device Information is not accessible at this time. We are aware of the issues"

Re: In PDMS "Device Information is not accessible at this time. We are aware of the issues&quot