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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Just wondering if anyone else has saw an issue deploying the 6.2.0.4023 to the VVX line. 

 

Added the Firmware to are local relay without issue. 

 

 

And using the AUTO_GEN_SW_PROFILE_UC_Software_6_2_0_release_sig_split config out of the box devices do not look to download it. 

 

Only thing I see different vs older firmware is in the Device images screen the description does not show Auto Synced like the others. 

 

 

 

3 REPLIES 3
HP Recommended

Hello @CaptCrunch ,

 

Welcome back to the Poly Community.


I suggest you check the software compatibility for the phone type.

 

The CCX range does not run 6.2.x software

 

At present, the CCX only has 5.9.12.1122

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Sorry I mean the VVX line i will edit that to show this. 

 

Was reading the post about CCX issues before I posted. 

HP Recommended

Hello @CaptCrunch 

 

it can take a little while to sync.

 

if this has not happened after let's say 24h please open a support ticket.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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