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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have a base profile setup and most of our devices are added to the portal via onboarding service tag automatically. However, the ZT profile doesn't associate. Is there a way for this to be done? Currently I have to delete the device and claim it manually to associate the ZT profile.

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HP Recommended

I've asked about this as well and the answer, as I understood it, was manually claiming the devices to get the right profiles assigned.

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