Re: Polycom Studio bricked

jluis · ‎09-21-2021

Hi all,

I have a Polycom Studio model P.009. Yesterday, when I was going to start a conference, the system didn't start. It didn't turn on the leds and it didn't work at all.

If I go to the device manager, I just can see QUSB_BULK in other devices section.

I have launched Polycom Companion Software but It is waiting for Polycom Studio via Usb and it does not find it.

Do you know how can I resolve this problem?

Thanks in advance.

SteffenBaierUK · ‎09-21-2021

Hello @jluis ,

Welcome to the Poly Community.

Please contact our support organisation in your region as outlined >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

jluis · ‎09-21-2021

Thank you. I have reported this issue to the support team.

Hope they resolve my problem!

jluis · ‎09-22-2021

The support team has answered to my question but no solution because my product is out of warranty...

Could anyone help me with my problem, please?

bav · ‎02-22-2022

Hi! Have you managed to get any solution?

A-le · ‎03-07-2022

From the first wave of Studios that had to be RMA'd due to bad firmware, we upgraded all ours to the v1.4 firmware.

Now however just had another 5 go down with the QUSB_BULK error.

4 just died with this error, another got the error whilst I was upgrading to v1.5 of the firmware.

Even if out of warranty it's very bad and seems quite obvious from the tech note 179409 - where the firmware was to blame - that there still must be bad firmware even several versions later - Although now most products are out of warranty it makes one wary about buying anymore.

A-le · ‎03-08-2022

Another day, another Studio bricked with QUSB_BULK - this one was on v1.4 of firmware - just changed the provisioning server to new Lens one and...............QUSB_BULK.

Luckily this one is in warranty.

SteffenBaierUK · ‎03-08-2022

Hello @A-le ,

Welcome back to the Poly Community.

Pretty sure we changed the warranty to 3 years for Poly Studio USB.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

A-le · ‎03-08-2022

Still showing 1 year on the product registration page.

SteffenBaierUK · ‎03-08-2022

Hello @A-le ,

Simply call our support team. I am pretty sure this was extended.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections