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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

The cable interconnecting the VTX-1000 unit with the interface module has worn out.  Does anyone know if I need to buy the cable from Polycom or if a generic network cable will suffice?

 

I tried a Cat-5 cable - powers up the unit but no dial tone.  Tried to connect a Cat-6 cable but it couldn't fit owing to the rim of the cable.

 

Any advice will be helpful!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello RV,

welcome to the Polycom Community.

Polycom does not recommend to use third party cabling and therefore offers the following:

 

2457-07690-001

Cable - Power Supply to Console Cable, 6.4m/21ft for use with SoundStation VTX 1000 ONLY.

2457-07690-002

Cable - Power Supply to Console Cable, 15.1m/50ft for use with SoundStation VTX 1000 ONLY.

 

Please work with a Polycom reseller to obtain the correct replacement parts.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello RV,

welcome to the Polycom Community.

Polycom does not recommend to use third party cabling and therefore offers the following:

 

2457-07690-001

Cable - Power Supply to Console Cable, 6.4m/21ft for use with SoundStation VTX 1000 ONLY.

2457-07690-002

Cable - Power Supply to Console Cable, 15.1m/50ft for use with SoundStation VTX 1000 ONLY.

 

Please work with a Polycom reseller to obtain the correct replacement parts.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

 

Thanks - This was the reply I was hoping for.

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