Unknown Password on a SoundStation2 Device

Occasional Visitor

Unknown Password on a SoundStation2 Device

On one of my SoundStation2 devices, there is a Postcode installed under Administrator.  How can I reset my device to the factory settings or undo the password.

Can anyone help me out?



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Polycom Employee & Community Manager

Re: Unknown Password on a SoundStation2 Device

Hello QB,


welcome to the Polycom Community.


We usually do not broadcast ways to circumvent or reset the Administrator Password on our Products in public.


Please contact your Polycom Reseller or Polycom Support for further Information.


Best regards


Steffen Baier


Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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