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Unknown Password on a SoundStation2 Device

QB
Occasional Visitor

Unknown Password on a SoundStation2 Device

On one of my SoundStation2 devices, there is a Postcode installed under Administrator.  How can I reset my device to the factory settings or undo the password.

Can anyone help me out?

 

Thanks

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unknown Password on a SoundStation2 Device

Hello QB,

 

welcome to the Polycom Community.

 

We usually do not broadcast ways to circumvent or reset the Administrator Password on our Products in public.

 

Please contact your Polycom Reseller or Polycom Support for further Information.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Message 2 of 2