Soundstation2 limitation to digit entries in phonebook ?

[Anonymous]

Hi

We have several Soundstation2 conf. phones.

Part of our company uses an external provider for conf.calls, which requires a long line of numbers for connection.

I am trying to store this in the phonebook but apparently there is only place for small number of digits for each entry.

I want this to be stored (p being pause)

+4512345678p1234567#11234#1*

When I try to store this, I only gets to here:

+4512345678p1234..................

 Any help here ?

KR

[SteffenBaierUK]

Hello Netrom,

welcome to the Polycom Community.

The International Standard ITU standardizes the length of numbers to 15 or shorter.

The number you are dialing, without the +, is 15 digits long.

I can only assume that this is working as designed and can only advise if you need further verification to work with your Polycom Reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

I have the same issue and major concern with this limitation.  My companies conference bridge is a 10 digit number with a pause and a second 10 digit number, #.  This works just fine on my iphone and other devices.  I'd like to not have to look up the numbers and type them in on the phone, just store it in the phone book.

[SteffenBaierUK]

Hello DougA

as already replied to the original poster this is working as designed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

I have the same problem with SondStation 2W. But the length of the number is not a limitation. The wider the characters, the shorter the number that fits in the display line. I can save the number 911111111111111111111111 in the phone book, and it will be dialed. But if the number contains only "4", then only 13 digits will be saved, 4444444444444. The administrator’s guide states that you can save any number in the phone book with any prefixes. How can I explain to the boss that some 16-digit numbers can be saved and some not? Such a small flaw in the program leaves a very negative impression about the quality of Plolycom products. Can you fix it?

[SteffenBaierUK]

Hello @Fox-Pro ,

welcome to the Polycom Community.

As already explained to the original poster:

• The International Standard ITU standardizes the length of numbers to 15 or shorter.

To my personal knowledge the SoundStation 2W is end of life and end of sale so there is no further development on this product.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services