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- Soundstation external mics not working
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07-13-2011 01:46 AM
Hi,
We are doing some office moves and are taking stock of some meeting phones to be installed soon and I have 2 external mics (model 2201-00698-002-G) which dont appear to be working.
They are getting power as the red lights are on, but they dont appear to be doing anything else.
Can you tell me if there is a possible fault with these or can they only work with certain models of phones ?
Any help or advice ytou can give will be most appreciated.
Regards, George.
Solved! Go to Solution.
Accepted Solutions
07-13-2011 02:52 AM
Hello Georg,
welcome to the Polycom Community.
The Polycom Extension Microphone (2201-00698-002) only works with a SoundStation EX.
I hope this answers your query.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-13-2011 02:52 AM
Hello Georg,
welcome to the Polycom Community.
The Polycom Extension Microphone (2201-00698-002) only works with a SoundStation EX.
I hope this answers your query.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-15-2011 02:57 AM
Hello George,
I am glad that I could help.
You are welcome
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-16-2011 06:44 PM
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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