Soundstation does not ring

Occasional Visitor

Soundstation does not ring

Using a 2201-03308-103-H


Works fine. But doesn't ring, regardsless of the ringer volume setting switch on the bottom of the device.

You have to take a call blind, when somone is trying to call the soundstation.


Im using the Soundstation (no warranty left) on a Siemens HighPath 3000 telephone system (analog Port).

Hope you can help. Best regards, Oliver Schumann. 

Message 1 of 4
Polycom Employee

Re: Soundstation does not ring

I would move the SS to a known good CO line port and test.

Sometimes, analog station ports can send low ring voltage or a pattern not recognized by the SS.  For instance and internal call may send a double short ring which may not be long enough to trip the SS to ring.

Try the phone on a outside line and see what happens.

Message 2 of 4
Polycom Employee & Community Manager

Re: Soundstation does not ring

Hello isle-gmbh,


welcome to the Polycom Community.


Did this unit ever work or does it just not work on the HiPath?


Did you try as suggested an external call to that extension rather than an internal or the other way round?


Best Regards


Steffen Baier


Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 3 of 4
Frequent Advisor

Re: Soundstation does not ring

You can also test the Analog line with a Known-working analog phone (home phone) or butt set to see if it is good.

Message 4 of 4