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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-08-2015 10:59 AM

HP Recommended

I cannot seem to find out how to change the Soundstation (yes, i know its old, but still works) from Pulse to Tone dialing.  Any help out there?

8 REPLIES 8

‎06-08-2015 11:48 PM

HP Recommended

Hi here,

 

What SoundStation model do you have?!

 

Previously in our country pulse dialing was the standard dialing mode and is sometimes used till now but I never heard about a SoundStation operating in pulse mode!

 

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‎06-09-2015 12:21 AM

HP Recommended

Hello Mallnex,

welcome to the Polycom Community.

I reached out to our team and have been informed that we used to sell Pulse dial SoundStation 2 years ago. These are fixed to pulse and you cannot change these.

 

Do you have a serial number for your unit so I can look this up?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-09-2015 05:45 AM

HP Recommended

Thank you for your reply.

 

It just says Soundstation on the bottom.  It worked in Tone mode until 2 days ago. Also, there is NO display.

 

Serial number: 12627969

Part number: 2201-03308-001- F

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‎06-10-2015 11:47 AM

HP Recommended

Bump waiting for response.

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‎06-11-2015 08:23 AM

HP Recommended

Bump waiting for response.

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‎06-11-2015 08:49 AM

HP Recommended

Hello Mallnex,

could I kindly ask you not to keep posting for updates?

 

Someone will respond if we have an answer and if your query is of an urgent nature please work with your Polycom reseller to open a ticket with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-12-2015 06:53 AM

HP Recommended

Hello Steffen Baier,

 

You asked me for information in your first reply, which I provided quite promptly.  You did not say in your first response that you might never get back to me.  So i thought that a daily gentle reminder might not be such a bad thing.  I will keep that in mind for future replies.

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‎05-24-2017 03:02 PM

HP Recommended
Hello. This is 2017 and I am having the same issue, and seem to be quite disappointed that a solution or reply was never posted to this issue. Before I do spend more time debugging this should I just not bother? Seeing no reply from Polycom doesnt provide much hope. Please ley me know if this issue ever got addressed or resolved. Thanks, Bruce
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