Hello valiot,
welcome to the Polycom Community.
Have you tried to use a external Microphone on the Macbook yet?
Have you tested the SoundStation 2 with the computer calling kit on another PC/MAC yet?
If you can reproduce the Issue I would recommend to contact your Polycom Reseller and/or Polycom Support directly.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
