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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-06-2012 01:29 PM

HP Recommended

We have to power down the unit by disconnecting the power cord in order to hang up a call. It is currently set up on an analogue port off of our PBX. When I plugged the unit into a POTS line I had the same issue.

 

Is there a firmware update to address this issue or has the phone gone bad???

3 REPLIES 3

‎06-08-2012 03:16 PM

HP Recommended

Did you find a resolution for this?  I'm having the same problem but it's happened after a storm so I'm assuming it's done for.  At least the wall module anyway.

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‎09-30-2014 01:33 PM

HP Recommended

same situation here. lightning strike now the hang up doesn't work. any resolution? 

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‎09-30-2014 01:42 PM

HP Recommended

Hello cduffer,

welcome to the Polycom Community.

In cases like this you can only RMA the unit.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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