The SoundStation2 is a basic phone with not many options to troubleshoot due to the nature of being an analog phone.
Is this a day 1 issue?
Can you maybe upload a video to share what the issue itself is? A video must be approved before it appears so please be patient.
If official support is required please check how to phone or open a case here
The title Poly Employee & Community Manager is a community setting and does not
reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer. ----------------
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections