[SPLIT] Polycom SoundStation 2W not registering with base

Occasional Visitor

[SPLIT] Polycom SoundStation 2W not registering with base



I have a similar problem.  I've followed the instructions and have attempted updating the software to DSP S2W.CON.01.605, but it didn't fix the problem.   I still have "NOT REGISTERED" showing on the console and in addition, when I go to the Menu -> THIS PHONE -> SYSTEM INFORMATION -> once it shows the information, CVM: UNAVAILABLE, DSP: S2W.CON.01.605, CPLD: 1.06, none of the soft keys work and I have to unplug the power and back in to get the console buttons to work again.  Any ideas?

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Polycom Employee & Community Manager

Re: [SPLIT] Polycom SoundStation 2W not registering with base

Hello Voidstar,


welcome to the Polycom Community.


If the Unit is still within warranty please contact your Polycom Reseller.


Best Regards


Steffen Baier


Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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