[SPLIT] Polycom SoundStation 2W not registering wi...

voidstar · ‎12-16-2011

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I have a similar problem. I've followed the instructions and have attempted updating the software to DSP S2W.CON.01.605, but it didn't fix the problem. I still have "NOT REGISTERED" showing on the console and in addition, when I go to the Menu -> THIS PHONE -> SYSTEM INFORMATION -> once it shows the information, CVM: UNAVAILABLE, DSP: S2W.CON.01.605, CPLD: 1.06, none of the soft keys work and I have to unplug the power and back in to get the console buttons to work again. Any ideas?

SteffenBaierUK · ‎12-17-2011

Hello Voidstar,

welcome to the Polycom Community.

If the Unit is still within warranty please contact your Polycom Reseller.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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[SPLIT] Polycom SoundStation 2W not registering with base

[SPLIT] Polycom SoundStation 2W not registering with base

Re: [SPLIT] Polycom SoundStation 2W not registering with base