[SPLIT] Polycom SoundStation 2W not registering with base

Occasional Visitor

[SPLIT] Polycom SoundStation 2W not registering with base




The screen reads NOT REGISTERED. When I push the button to register it the next screen comes up to register with base or cancel. When push register the next screen comes up and stay for 2 seconds and goes back to not registered.

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Polycom Employee & Community Manager

Re: [SPLIT] Polycom SoundStation 2W not registering with base

Hello Leo,


welcome to the Polycom Community.


If the Unit is still within warranty please contact your Polycom Reseller.


Best Regards


Steffen Baier


Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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