Hello captstent,
welcome to the Polycom Community.
The original power supply shipped with the SE225 is 12V DC with 1A.
If your power supply is not delivering 12V it seems faulty and you should work with a Polycom Reseller in order to purchase a replacement Power Supply.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
