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‎03-31-2015 06:51 AM

HP Recommended

I have a Polycom Soundstation Duo Part Number 220119000001 with two external microphones attached part number 220016155001. The Microphone LEDs do not light up. The microphones work and if i push the mute button the LED on the Soundstation will go to RED and unmute they got to Green. I swapped the microphones and tried tow different microphones and i have the same problem - the LEDs do not turn on at all. Is there a setting on the Soundstation Duo that i need to enable?

2 REPLIES 2

‎03-31-2015 07:03 AM

HP Recommended

Hello ,

welcome to the Polycom Community.

The community's PSTN FAQ contains this post here:


Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=

 

For the Duo it lists:

 

SoundStation Duo and CX3000

2200-15855-001

2201-15855-001

Worldwide

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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‎03-31-2015 03:16 PM

HP Recommended

That would explain it. I have the wrong microphone. Thanks for pointing me in the right direction

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