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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

we have a problem with our SoundStations 2W ! When the SoundStation after a while no basis finds the device goes into fault mode and can be activated again only by a complete reset or off and log on to the telephone system.
Any Solutions ?

 

Regards

ME_QVC

3 REPLIES 3
HP Recommended

ME_QVC

welcome to the Polycom Community.

Could you kindly specify what you mean by loging off and back on to your Telephone System?

 

Are you not using the original base station ?

 

What is the software level of this unit?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Mr. Baier,

 

loging off and back on to your Telephone System means that we must clear the number from the Telephone System and install the same number a second time ! 

After the install we can check in the Soundstation on the same way as a new Station !

 

Sometimes it works if we put the power off and on (incl. Battery-Pack / Akku-Pack!). But this is not the normal way.

 

Our Telephone-System is an AVAYA-System.

 

The software- level from the unit is :

CVM:1.85

DSP: S2W.CON.01.605

CPLD: 1.06

 

Regards

ME_QVC

HP Recommended

ME_QVC

this still sounds like you are not using the original base station and are registering the Unit via GAP to your Avaya system.

 

The original base station is a analog phone so you would not have to delete the extension on the Avaya end.

 

I would suggest you check with Avaya support what is causing this issue on their end that leads to the requirement to delete the extension.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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