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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-04-2015 03:34 PM

HP Recommended

We hooked up a SoundStation2 to our NEC phone system and all we get is a tapping/buzzing noise from the phone. Is it compatable with NEC phone systems? I'm wondering if it's a faulty phone or if it's just not compatable.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2015 11:38 PM

HP Recommended

Hello bsedberry,

welcome to the Polycom Community.

Its always useful to provide some history on the device you are trying to use.

 

  • Is this a brand new SoundStation 2 or a used one ? 
  • Has it ever worked before if used ?

 

Most likely the NEC system you are using is providing digital ports and the SoundStation is an analog phone. Try it at home on your normal phone line to see if it works there.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-04-2015 11:38 PM

HP Recommended

Hello bsedberry,

welcome to the Polycom Community.

Its always useful to provide some history on the device you are trying to use.

 

  • Is this a brand new SoundStation 2 or a used one ? 
  • Has it ever worked before if used ?

 

Most likely the NEC system you are using is providing digital ports and the SoundStation is an analog phone. Try it at home on your normal phone line to see if it works there.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-10-2015 02:50 PM

HP Recommended

Thanks, I found someone with a land line phone at their house and it worked just fine. Since it doesent work with our NEC Electra Elite IPK phone system I'm going to return it for a refund and try a different brand.

 

Thanks

Was this reply helpful? Yes No

‎12-10-2018 10:57 AM

HP Recommended

We just received a brand new SoundStation2 and are experiencing the same issue (buzzing, no dialtone, no calls in or out) but we have an analog PBX. Any thoughts on why the phone is not able to make or receive calls?

Was this reply helpful? Yes No
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