Polycom sells multiple different Computer Calling Kits that vary for the different Polycom Conference Phones.
Available Cables:
|
Conference Phone used
|
Computer Calling Kit SKU (Price List)
|
Computer Calling Kit P/N (label)
|
Country
|
|
SoundStation2W
(Basic and Expandable)
|
2200-07878-001
|
2457-17240-001
|
Worldwide
|
|
SoundStation2 EX (expandable)
SoundStation2 with LCD
SoundStation Duo
VoiceStation 500
|
2200-17240-002
|
2457-17240-002
|
worldwide
|
|
SoundStation2 EX (expandable)
SoundStation2 with LCD
|
2200-07878-002
|
2457-17240-001
|
Japan
|
Note: SoundStation2 Expandable and SoundStation2W Expandable include the Computer Calling Kit.
In order to troubleshoot an installation please follow these steps:
- Check if the correct computer calling kit is used with the conference phone (see table below)
|
Conference Phone used
|
SKU (Price List)
|
P/N (label)
|
Country
|
|
SoundStation2W
|
2200-07878-001
|
2457-17240-001
|
Worldwide
|
|
SoundStation2 EX (expandable)
SoundStation Duo
VoiceStation 500
|
2200-17240-002
|
2457-17240-002
|
worldwide
|
|
SoundStation2 EX (expandable)
|
2200-07878-002
|
2457-17240-001
|
Japan
|
- Follow Application Note for the SoundStation2 Computer Calling Kit => here <=
- Connect the conference phone using the computer calling kit with the computer and use Skype as ‘know good’ softclient to place a Skype Test Call => here <=
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
