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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Polycom sells multiple different Computer Calling Kits that vary for the different Polycom Conference Phones.

 

Available Cables:

 

 

 

Conference Phone used

Computer Calling Kit SKU (Price List)

Computer Calling Kit P/N (label)

Country

SoundStation2W

(Basic and Expandable)

2200-07878-001

2457-17240-001

Worldwide

SoundStation2 EX (expandable)

SoundStation2 with LCD

SoundStation Duo

VoiceStation 500

2200-17240-002

2457-17240-002

worldwide

SoundStation2 EX (expandable)

SoundStation2 with LCD

2200-07878-002

2457-17240-001

Japan

                Note: SoundStation2 Expandable and SoundStation2W Expandable include the Computer Calling Kit. 

 

 

In order to troubleshoot an installation please follow these steps:

 

  1. Check if the correct computer calling kit is used with the conference phone (see table below)

    Conference Phone used

    SKU (Price List)

    P/N (label)

    Country

    SoundStation2W

    2200-07878-001

    2457-17240-001

    Worldwide

    SoundStation2 EX (expandable)

    SoundStation Duo

    VoiceStation 500

    2200-17240-002

    2457-17240-002

    worldwide

    SoundStation2 EX (expandable)

    2200-07878-002

    2457-17240-001

    Japan


     
  2. Follow Application Note for the SoundStation2 Computer Calling Kit => here <= 
     
  3. Connect the conference phone using the computer calling kit with the computer and use Skype as ‘know good’ softclient to place a Skype Test Call => here <= 
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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