"Sign In" icon is missing.

Occasional Visitor

"Sign In" icon is missing.

Hello there,


I just bought a brand new Trio 8800. The issue that I've right now, I cannot find the "Sign In" icon whereby I believed its should be on main interface of device. Beside that, i cannot do some changes on the time showing at top of screen. I tried to find the solution on the internet, but likely fails to do that.



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Polycom Employee & Community Manager

Re: "Sign In" icon is missing.

Hello Jengkaut,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


Most likely the Trio is not in LYNC / Skype for Business Base Profile so this is explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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