"Error: Application Not Found, VVX 410

E Patience
Occasional Visitor

"Error: Application Not Found, VVX 410

I am trying to get my new VVX 410 to connect to Skype for Business.


I'm told I need to update my firmware: I went through the web interface and selected the firmware level, but the update seems to have failed.


I get a message "Waiting for network to initialize" then "Error: Application not present" and then reboots and starts all over


I cannot access the VVX410 on the IP address I first accessed it to select the firmware to update to.


I have tried to reset it to factory settings...but no luck.


Any ideas?


Thank you!

Message 1 of 2
Polycom Employee & Community Manager

Re: "Error: Application Not Found, VVX 410

Hello E Patience,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2