Re: "Error: Application Not Found, VVX 410

E Patience · ‎05-17-2017

I am trying to get my new VVX 410 to connect to Skype for Business.

I'm told I need to update my firmware: I went through the web interface and selected the firmware level, but the update seems to have failed.

I get a message "Waiting for network to initialize" then "Error: Application not present" and then reboots and starts all over

I cannot access the VVX410 on the IP address I first accessed it to select the firmware to update to.

I have tried to reset it to factory settings...but no luck.

Any ideas?

Thank you!

SteffenBaierUK · ‎05-17-2017

Hello E Patience,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 27, 2012 Question: I get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's