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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all

question about the CX5000 together with Lync 2013.

I get the audio working, but no video is shown. If I look at the video settings in Lync, it shows a black rectangle for Polycom CX5000 Active Speaker Video.

Can anyone help me to figure this out.

It worked before very well.

Firmware: 1.6.5000.0

 

Tried to update the CX5000 with latest update, but after uploading all blocks it states:

Block 8194/8194 sent...

Flushing file, do NOT power downn the device!

(0x800700002) : The system cannot find the file specified.

I'm sure the path to the file is correct.

 

So two questions:

1. what can I do to get the video working

2. why do I get an error while updating

 

Marijn

 

 

3 REPLIES 3
HP Recommended

Hello Marijn,

welcome to the Polycom Community.

Is this a CX5000 or a CX5000HD?

 

Only the CX5000 has a downloadable software 1.5.5029.0 and usually the CX5000HD does not require a software to be flashed.

 

What LYNC / Skype for Business Client are you using?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Replied via a mobile device


Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen, tnx.

 

I'm not sure, the label at the bottom says 'Model: CX5000' several times, but there is also an 'HD' indication on the left part of the label.

SerNo: 216815532140, maybe that makes sense to you.

 

Lync version we're using is:

Lync 2013 15.0.4551.1005 32-bit

 

Marijn

HP Recommended

What are the costs of repairing the video part of the CX5000 HD?

thanks, Marijn

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