I tried to sign in cloudpbx account on trio 8800, and I got failed and the log show SSL error.
but I can sign in with on premise account. Can anyone help on this. Thanks alot.
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0823134523|cfg |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7 0823134523|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed 0823134528|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0 0823134528|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = sally.poc@domain.com 0823134528|cfg |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt) 0823134528|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0823134528|sip |*|00|Sip Register Usr:sally.poc@domain.com Dsp:sally.poc Auth:'Using Login Cred' Inx:0 0823134528|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 0823134529|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0823134531|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0823134531|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records 0823134531|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records 0823134531|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records 0823134531|sip |*|00|Sip Register Usr:sally.poc@domain.com Dsp:sally.poc Auth:'Using Login Cred' Inx:0 0823134531|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 0823134531|sip |4|00|Schedule prioritized register event at 1 of 1 0823134534|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0823134534|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0823134535|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records 0823134535|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records 0823134535|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records 0823134535|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/ntlm.dom doesn't exist or is empty 0823134535|sip |5|00|m_nTLSDSKState = TLSDSK_INIT : pNtlmDomain or m_csAuthDomain is NULL 0823134535|cfg |4|00|RT|SIP is setting Login Credentials to valid 0823134535|sip |4|00|Registration failed User: sally.poc, Error Code:403 Forbidden 0823134535|sip |4|00|Schedule prioritized register event at 1 of 1 0823134546|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0823134548|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records 0823134548|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records 0823134548|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records 0823134548|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 0823134548|cfg |4|00|RT|SIP is setting Login Credentials to valid 0823134548|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket 0823134548|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x40ff8f08 0823134549|sip |4|00|SSL_get_error Error code=5,rc(0) 0823134549|sip |4|00|TLS Listen Thread Exit 0823134549|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 0823134549|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 0823134549|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 0823134549|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket 0823134549|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x41001508 0823134549|cfg |4|00|RT|SIP is setting Login Credentials to invalid 0823134549|so |4|00|[soRegistrationC] Login Credentials invalid causing SoRegEventLine Deleted 0823134549|sip |4|00|Registration failed User: sally.poc, Error Code:480 Temporarily not available 0823134549|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 0823134549|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 0823134549|btoe |4|00|PC port status is Down. Can not start BToE manager 0823134549|sip |4|00|SSL_get_error Error code=5,rc(0) 0823134549|sip |4|00|TLS Listen Thread Exit 0823134554|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0823134554|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user 0823134554|sip |*|00|Sip UnRegister Usr:sally.poc@domain.com Dsp:sally.poc Auth:'' Inx:0 0823134554|sip |*|00|SipUserRemove: user 0 being removed. 0823134554|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0823134554|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 0823134554|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 0823134559|sip |*|00|User removed 0823134607|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6926] pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-a34c27f6-72fa-4856-9220-a12e4158941d" Issuer="https://hkn0f03fes04.infra.lync.com:4443/04a5ace6-5c91-5f14-959e-a30d99782aec" IssueInstant="2016-08-23T05:46:07.150Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2016-08-23T05:46:07.150Z" NotOnOrAfter="2016-08-23T13:33:23.150Z"><saml:AudienceRestr 0823134607|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/ntlm.dom doesn't exist or is empty 0823134609|copy |4|00|Configuration of URL failed 0823134611|copy |4|00|Configuration of URL failed 0823134613|copy |4|00|Configuration of URL failed
Hello thyhk215,
welcome back to the Polycom Community.
I just spotted this post whilst going over your old other posts.
Did you ever solve this?
0823134535|sip |4|00|Registration failed User: sally.poc, Error Code:403 Forbidden
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
If official support is required please check how to phone or open a case here
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