can't login to phone CX3000 or ftp to get the log

Occasional Visitor

can't login to phone CX3000 or ftp to get the log


Hi I can't login to our phone as out lync user with the phone number and pin I've been provided it says "Registrar FQDN cannot be found. Please contact your support team"


It works on other sites but not ours even though the dhcp options have been added for the vlan it's on.


I've enabled remote log access but I can't find the username and password. admin and 456 does not work and PlcmSpIp PlcmSpIp doesn't work either.



Message 1 of 2
Polycom Employee & Community Manager

Re: can't login to phone CX3000 or ftp to get the log

Hello parisvp,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here


In addition the password and username you provided are for Polycom SPIP, SSIP and VVX phones only and not for the CX.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 2