autoOffHook Teams CCX 500

Occasional Advisor

autoOffHook Teams CCX 500

I have a CCX 500 in Teams base profile and firmware  I'm attempting to setup autooffhook on this device and need some help.  I've applied the following config parameters to the phone and when I lift the handset, I hear nothing.  If I press the speakerphone button i hear a split second of dial tone.  During the silence I can manually enter a phone number on the screen and it makes the call although I cannot hear audio.  Can someone help me understand how to get a CCX 500 in Teams mode to make autooffhook calls please?




Message 1 of 2
Polycom Employee & Community Manager

Re: autoOffHook Teams CCX 500

Hello ,


Welcome to the Poly Community.


These are openSIP / Skype for Business parameters and are not applicable if used via an 3rd party Android app like Microsoft Teams.


This basic phone functionality would need to be requested by our Partner Microsoft as they supply the application used with our phones.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 2