Re: WiFi on CCX 500

Townshend · ‎03-08-2020

I've reviewed the documentation on the support page and all of the settings on my CCX 500 phone. However, I do not see where I can enable and join a wifi network. I have the Obihai OBiWiFi5G adapter plugged into the USB port of the phone.

Software Version: 5.9.12.1122
Phone Model: Poly CCX 500
Platform: Microsoft Teams

SteffenBaierUK · ‎03-08-2020

Hello @Townshend ,

Welcome to the Poly Community.

To my own personal knowledge, this is not yet supported. Please see the Admin Guide >here<

Note: Wi-Fi is not supported on CCX 400 and CCX 500 phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Townshend · ‎03-08-2020

I noticed that on the Admin guide as well, however, I wasn't sure to interpret that as the functionality isn't built into the phones.

If it's not capable then this goes against the product page for these phones which specifically states it is optional via USB accessory.

https://www.polycom.com/voice-conferencing-solutions/desktop-ip-phones/ccx-phones.html

SteffenBaierUK · ‎03-08-2020

Hello @Townshend ,

yes, I believe a later version of the software will add this. I am communicating with product management on this.

If you are unsure work with your Poly reseller so we can get an official reply.

Best regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

david@crosswaypa.org · ‎12-17-2020

Is there any update as to when WiFi will be available for CCX 400?

Marlin43 · ‎03-28-2021

When will the CX500 support a USB-A wi-fi adapter? As previously mentioned in this thread it was listed as a day one feature in the product description. There was no * Asterisk that sid "One Day Maby!"

SteffenBaierUK · ‎03-29-2021

Hello david@crosswaypa.org and @Marlin43

I suggest if you can work with a Poly reseller and/or Poly Sales on this. The internal reference is SEFR-134

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Adam in DC · ‎02-10-2022

Hi @Steffen:

Any update on WiFi for the 500? A lot of literature suggests it's supported, but suggesting and actually are not the same.

I too bought the USB adapter - and there's no option with Firmware 7.0.3.0228

Thanks for any update you can provide.

SteffenBaierUK · ‎02-11-2022

Hello @Adam in DC ,

Welcome back to the Poly Community.

At present this is not built-in and I can only advise checking my prior replies.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

david@crosswaypa.org · ‎03-08-2022

Is WiFi being supported on the CCX phones yet?

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