When telephone is silent, no call pick up by handset

Occasional Contributor

When telephone is silent, no call pick up by handset

Dear all,


when our VVX phones (310, 410, 500) are set to silent, it is not possible to answer the call by pick up the handset.

We have to press the "Answer" button.

Is it possible to change any configuration parameter, so we can answer calls by pick up the handset, when the telephone is silent?


The phones are connected to Skype for Business.

This problem occurs with all software versions from the last two years.


Best regards!


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Polycom Employee & Community Manager

Re: When telephone is silent, no call pick up by handset

Hello Juergen,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:


Jul 07, 2015 Question:Unable to answer an incoming call via the Handest if silent ringer is selected?

Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up .

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2