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- Re: VVX601 UC 6.3.0 Not allowing to change input password
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09-16-2020 12:32 PM
Hi,
I have a VVX601 that somehow had its application deleted from the phone, I was able to provision the phone, however when I get the Set Admin Password screen, the enter button does nothing on the phone, neither does the emergency button. I can type out the old and new and confirmation passwords however I can't progress past this screen. The old password is 456 and I want it to stay the same. How do I fix this?
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Accepted Solutions
09-16-2020 04:49 PM
It appears switching to the latest version of 6.3.8427 resolves the issue. I had to reset settings in the setup menu as well as format the file system.
09-16-2020 12:42 PM
Hello @SeanKellyRJC ,
Welcome to the Poly Community.
Since UC Software 6.3.0 >here< the password, according to California law cannot be the standard Poly password and must be changed.
There is no way around this as far as I know.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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