VVX600 with firmware UC 5.6 => "Exchange login credentials are not configured"

[Michael Messner]

Hi,

I have updated a Polycom VVX600 with the new firmware UC 5.6. After the upgrade, the phone shows always the warning: "Exchange credentials are not configured".  I can remove the message manually but after a reboot, the warning is back. When I go to the Exchange Applications settings of the phone and change their sth. (no matter which setting) and save this, the error message disappears. But again, after the reboot the message is back.

Could you please help me with that issue?

[SteffenBaierUK]

Hello Michael,

welcome to the Polycom Community.

What was the last known working software version?

I am currently away so I suggest you get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Michael Messner]

Hi,

thanks for your replay, the last version working was 5.5.1.11526

The phone is working with 5.6 but I get always the error indicated

[Michael Messner · Accepted solution]

PROLEM Solved by adding   <up up.warningLevel="1" />  in the conifg.

So the errormassage is not anymore visible on the main screen

[SteffenBaierUK]

Hello Michael,

Your solution hides the error message but does not solve your actual issue.

Please open a case as already advised.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Sean.Stanley66]

Any update on this issue?

I'm seeing the same thing on 5.5.2.8571 after upgrading from 5.4.3.2036.

We disable exchange via :

feature.exchangeCalendar.enabled="0"

I'm going to test disabling other things but its unfortunate to have to edit configuration files just for a software update.  I understand editing the config files for feature enhancements but not for this.

Thanks

Sean

[SteffenBaierUK]

Hello Sean,

welcome back to the Polycom Community.

The only way Polycom can fix this is if this is escalated into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services