VVX410 Software Updates via Polycom Hosted Server aren't wor... - HP Support Community

Anonymous · ‎10-23-2018

Steffen,

Here is my first post. Trying to get all of the pertinent initial information.

Phone Model VVX 410
Part Number 3111-46162-001 Rev:A
MAC Address 64:16:7F:A6:61:8B
IP Mode IPv4
IP Address 10.0.128.24
UC Software Version 5.7.2.1765
Updater Version 5.9.2.1748
BToE 5.7
Skype for Business 2015 environment

Trying to update multiple phones to 5.7.3.1797.

This is what the logs show immediately after requesting the update...

Oct 23 12:57:06 2018 |64167fa6618b|Software upgrade url set to - [http://downloads.polycom.com/voice/software/UC_Software_5_7_3D_release_sig_split/]
Oct 23 12:57:06 2018 |64167fa6618b|Setting provisioning sw image address to - http://downloads.polycom.com/voice/software/UC_Software_5_7_3D_release_sig_split/
Oct 23 12:57:06 2018 |64167fa6618b|Provisioning server config update requested

After this... nothing happens.

Let me know what else would be helpful

Thank you,

Nate

Here is the backup info...

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Fraser2 5.7.2.1765 23-Jun-18 13:18 -->
<!-- Created 23-10-2018 13:59 -->
<PHONE_BACKUP>
	<DEVICE_SETTINGS
		device.set="1"
		device.auth.localUserPassword.set="0"
		device.tr069.cpe.password.set="0"
		device.tr069.acs.password.set="0"
		device.pacfile.password.set="0"
		device.net.dot1x.password.set="0"
		device.prov.lyncDeviceUpdatePassword.set="0"
		device.auth.localAdminPassword.set="0"
		device.logincred.pin.set="0"
		device.logincred.pin=""
		device.logincred.password.set="0"
		device.prov.password.set="0"
		device.baseProfile.set="1"
		device.baseProfile="Lync"
		device.prov.serverType.set="1"
		device.prov.serverType="FTP"
		device.dhcp.enabled.set="1"
		device.dhcp.enabled="1"
		device.net.enabled.set="1"
		device.net.enabled="1"
		device.net.ipAddress.set="1"
		device.net.ipAddress="0.0.0.0"
		device.net.subnetMask.set="1"
		device.net.subnetMask="255.0.0.0"
		device.net.IPgateway.set="1"
		device.net.IPgateway="0.0.0.0"
		device.net.ipStack.set="1"
		device.net.ipStack="V4Only"
		device.net.preferredNetwork.set="1"
		device.net.preferredNetwork="V6"
		device.net.ipv6AddrDisc.set="1"
		device.net.ipv6AddrDisc="DHCP"
		device.net.ipv6PrivacyExtension.set="1"
		device.net.ipv6PrivacyExtension="EUI64"
		device.net.ipv6Address.set="1"
		device.net.ipv6Address="::"
		device.net.ipv6ULAAddress.set="1"
		device.net.ipv6ULAAddress="::"
		device.net.ipv6LinkAddress.set="1"
		device.net.ipv6LinkAddress="::"
		device.net.ipv6Gateway.set="1"
		device.net.ipv6Gateway="::"
		device.net.vlanId.set="1"
		device.net.vlanId=""
		device.net.cdpEnabled.set="1"
		device.net.cdpEnabled="1"
		device.net.lldpEnabled.set="1"
		device.net.lldpEnabled="1"
		device.net.lldpCapabilitiesRequired.set="1"
		device.net.lldpCapabilitiesRequired="1"
		device.net.lldpFastStartCount.set="1"
		device.net.lldpFastStartCount="5"
		device.net.etherVlanFilter.set="1"
		device.net.etherVlanFilter="1"
		device.net.etherStormFilter.set="1"
		device.net.etherStormFilter="1"
		device.net.etherStormFilterPpsValue.set="1"
		device.net.etherStormFilterPpsValue="38"
		device.net.icmp.echoRepliesMask.set="1"
		device.net.icmp.echoRepliesMask="1"
		device.net.etherModeLAN.set="1"
		device.net.etherModeLAN="Auto"
		device.net.etherModePC.set="1"
		device.net.etherModePC="Auto"
		device.dhcp.dhcpVlanDiscUseOpt.set="1"
		device.dhcp.dhcpVlanDiscUseOpt="Fixed"
		device.dhcp.dhcpVlanDiscOpt.set="1"
		device.dhcp.dhcpVlanDiscOpt="129"
		device.dhcp.dhcpv6VlanDiscOpt.set="1"
		device.dhcp.dhcpv6VlanDiscOpt="1"
		device.dhcp.bootSrvUseOpt.set="1"
		device.dhcp.bootSrvUseOpt="CustomAndDefault"
		device.dhcp.bootSrvOpt.set="1"
		device.dhcp.bootSrvOpt="161"
		device.dhcp.bootSrvOptType.set="1"
		device.dhcp.bootSrvOptType="String"
		device.dhcp.option60Type.set="1"
		device.dhcp.option60Type="ASCII"
		device.prov.upgradeServer.set="1"
		device.prov.upgradeServer="http://downloads.polycom.com/voice/software/UC_Software_5_7_3D_release_sig_split/"
		device.prov.serverName.set="1"
		device.prov.serverName=""
		device.prov.user.set="1"
		device.prov.user="PlcmSpIp"
		device.prov.redunAttemptLimit.set="1"
		device.prov.redunAttemptLimit="3"
		device.prov.redunInterAttemptDelay.set="1"
		device.prov.redunInterAttemptDelay="1"
		device.prov.maxRedunServers.set="1"
		device.prov.maxRedunServers="8"
		device.prov.AutoProvEnabled.set="1"
		device.prov.AutoProvEnabled="0"
		device.prov.networkEnvironment.set="1"
		device.prov.networkEnvironment="1"
		device.prov.tagSerialNo.set="1"
		device.prov.tagSerialNo="0"
		device.cma.mode.set="1"
		device.cma.mode="Disabled"
		device.cma.serverName.set="1"
		device.cma.serverName=""
		device.cma.disableTlsForDebug.set="1"
		device.cma.disableTlsForDebug="0"
		device.ntlm.versionMode.set="1"
		device.ntlm.versionMode="v2"
		device.logincred.user.set="1"
		device.logincred.user="user@domain.com"
		device.logincred.domain.set="1"
		device.logincred.domain=""
		device.logincred.extension.set="1"
		device.logincred.extension=""
		device.sec.TLS.OCSP.enabled.set="1"
		device.sec.TLS.OCSP.enabled="0"
		device.sec.TLS.FIPS.enabled.set="1"
		device.sec.TLS.FIPS.enabled="0"
		device.sec.TLS.protocol.dot1x.set="1"
		device.sec.TLS.protocol.dot1x="TLSv1_0"
		device.sec.TLS.protocol.syslog.set="1"
		device.sec.TLS.protocol.syslog="TLSv1_0"
		device.sec.TLS.protocol.prov.set="1"
		device.sec.TLS.protocol.prov="TLSv1_0"
		device.sec.TLS.profile.cipherSuiteDefault1.set="1"
		device.sec.TLS.profile.cipherSuiteDefault1="1"
		device.sec.TLS.profile.cipherSuite1.set="1"
		device.sec.TLS.profile.cipherSuite1=""
		device.sec.TLS.profile.caCertList1.set="1"
		device.sec.TLS.profile.caCertList1="All"
		device.sec.TLS.profile.deviceCert1.set="1"
		device.sec.TLS.profile.deviceCert1="Builtin"
		device.sec.TLS.profile.cipherSuiteDefault2.set="1"
		device.sec.TLS.profile.cipherSuiteDefault2="1"
		device.sec.TLS.profile.cipherSuite2.set="1"
		device.sec.TLS.profile.cipherSuite2=""
		device.sec.TLS.profile.caCertList2.set="1"
		device.sec.TLS.profile.caCertList2="All"
		device.sec.TLS.profile.deviceCert2.set="1"
		device.sec.TLS.profile.deviceCert2="Builtin"
		device.sec.TLS.syslog.strictCertCommonNameValidation.set="1"
		device.sec.TLS.syslog.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.syslog.set="1"
		device.sec.TLS.profileSelection.syslog="PlatformProfile1"
		device.sec.TLS.prov.strictCertCommonNameValidation.set="1"
		device.sec.TLS.prov.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.provisioning.set="1"
		device.sec.TLS.profileSelection.provisioning="PlatformProfile1"
		device.sec.TLS.dot1x.strictCertCommonNameValidation.set="1"
		device.sec.TLS.dot1x.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.dot1x.set="1"
		device.sec.TLS.profileSelection.dot1x="PlatformProfile1"
		device.sec.coreDumpEncryption.enabled.set="1"
		device.sec.coreDumpEncryption.enabled="1"
		device.syslog.serverName.set="1"
		device.syslog.serverName=""
		device.syslog.transport.set="1"
		device.syslog.transport="UDP"
		device.syslog.facility.set="1"
		device.syslog.facility="16"
		device.syslog.renderLevel.set="1"
		device.syslog.renderLevel="4"
		device.syslog.prependMac.set="1"
		device.syslog.prependMac="0"
		device.sntp.serverName.set="1"
		device.sntp.serverName="time.windows.com"
		device.sntp.gmtOffset.set="1"
		device.sntp.gmtOffset="-18000"
		device.sntp.gmtOffsetcityID.set="1"
		device.sntp.gmtOffsetcityID="16"
		device.dns.serverAddress.set="1"
		device.dns.serverAddress="0.0.0.0"
		device.dns.altSrvAddress.set="1"
		device.dns.altSrvAddress="0.0.0.0"
		device.dns.domain.set="1"
		device.dns.domain=""
		device.hostname.set="1"
		device.hostname=""
		device.em.power.set="1"
		device.em.power="1"
		device.prov.ztpEnabled.set="1"
		device.prov.ztpEnabled="0"
		device.prov.curlPartialFileError.enabled.set="1"
		device.prov.curlPartialFileError.enabled="0"
		device.prov.lyncDeviceUpdateEnabled.set="1"
		device.prov.lyncDeviceUpdateEnabled="1"
		device.prov.lyncDeviceUpdateUser.set="1"
		device.prov.lyncDeviceUpdateUser=""
		device.prov.lyncDeviceUpdateDomain.set="1"
		device.prov.lyncDeviceUpdateDomain=""
		device.prov.lyncDeviceUpdateExtension.set="1"
		device.prov.lyncDeviceUpdateExtension=""
		device.prov.lyncDeviceUpdatePin.set="1"
		device.prov.lyncDeviceUpdatePin=""
		device.prov.lyncDeviceUpdateCredentialType.set="1"
		device.prov.lyncDeviceUpdateCredentialType="1"
		device.net.dot1x.enabled.set="1"
		device.net.dot1x.enabled="0"
		device.net.dot1x.method.set="1"
		device.net.dot1x.method="EAP-MD5"
		device.net.dot1x.identity.set="1"
		device.net.dot1x.identity=""
		device.net.dot1x.anonid.set="1"
		device.net.dot1x.anonid=""
		device.net.dot1x.eapFastInBandProv.set="1"
		device.net.dot1x.eapFastInBandProv="0"
		device.ipv6.icmp.genDestUnreachable.set="1"
		device.ipv6.icmp.genDestUnreachable="1"
		device.ipv6.icmp.echoReplies.set="1"
		device.ipv6.icmp.echoReplies="1"
		device.ipv6.icmp.ignoreRedirect.set="1"
		device.ipv6.icmp.ignoreRedirect="1"
		device.ipv6.icmp.txRateLimiting.set="1"
		device.ipv6.icmp.txRateLimiting="1000"
		device.feature.tr069.enabled.set="1"
		device.feature.tr069.enabled="0"
		device.tr069.acs.url.set="1"
		device.tr069.acs.url=""
		device.tr069.acs.username.set="1"
		device.tr069.acs.username="PlcmSpIp"
		device.tr069.cpe.username.set="1"
		device.tr069.cpe.username="PlcmSpIp"
		device.tr069.periodicInform.enabled.set="1"
		device.tr069.periodicInform.enabled="0"
		device.tr069.periodicInform.interval.set="1"
		device.tr069.periodicInform.interval="18000"
		device.tr069.upgradesManaged.enabled.set="1"
		device.tr069.upgradesManaged.enabled="0"
		device.tr069.upgradeUrl.set="1"
		device.tr069.upgradeUrl=""
		device.tr069.upgradeStatus.set="1"
		device.tr069.upgradeStatus="DontUpgrade"
		device.auxPort.enable.set="1"
		device.auxPort.enable="1"
		device.theme.set="1"
		device.theme="Classic"
		device.icmp.ipv4IcmpIgnoreRedirect.set="1"
		device.icmp.ipv4IcmpIgnoreRedirect="1"
		device.spProfile.set="1"
		device.spProfile="Default"
		device.mac.hide.set="1"
		device.mac.hide="0"
		device.pcc.enabled.set="1"
		device.pcc.enabled="0"
		device.pcc.url.set="1"
		device.pcc.url=""
		device.serial.enable.set="1"
		device.serial.enable="1"
	/>
	<CONFIG_FILES
		device.prov.serverName=""
		device.prov.serverName.set="1"
		device.prov.ztpEnabled="0"
		device.prov.ztpEnabled.set="1"
		device.set="1"
	/>
	<PHONE_LOCAL
		httpd.cfg.enabled="1"
		httpd.cfg.secureTunnelRequired="0"
		httpd.enabled="1"
		lcl.datetime.date.format="MM/DD/YYYY"
		lcl.datetime.date.longFormat="1"
		np.normal.ringing.toneVolume.chassis="-30"
		reg.1.address="user@domain.com"
		reg.1.auth.loginCredentialType="usernameAndPassword"
		sec.TLS.customCaCert.6="-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----"
	/>
	<CALL_SERVER
		log.level.change.afe="5"
		log.level.change.app1="4"
		log.level.change.auth="2"
		log.level.change.btoe="4"
		log.level.change.dpair="4"
		log.level.change.ec="4"
		log.level.change.ice="4"
		log.level.change.nisvc="2"
		log.level.change.pps="4"
		log.level.change.proxy="4"
		log.level.change.rssvc="4"
		log.level.change.sip="4"
		log.level.change.so="4"
		log.level.change.tickt="4"
		log.level.change.wad="2"
		lync.qos.dscpVoice="40"
		tcpIpApp.ice.turn.callAdmissionControl.enabled="0"
		tcpIpApp.ice.turn.server="SKYPEEDGE01.domain.com"
		tcpIpApp.ice.turn.tcpPort="443"
		tcpIpApp.ice.turn.udpPort="3478"
		msg.mwi.1.callBack="sip:user@domain.com;opaque=app:voicemail"
		msg.mwi.1.callBackMode="contact"
		reg.1.ice.turn.callAdmissionControl.enabled="1"
		reg.1.srtp.enable="1"
		reg.1.srtp.offer="1"
		reg.1.srtp.require="1"
	/>
	<WEB
	/>
</PHONE_BACKUP>

SteffenBaierUK · ‎10-24-2018

Hello @NateBraun1,

welcome to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

May 11, 2018 Question: Why do I get a "Failed to fetch available software from the Polycom hosted server" error message?

Resolution: Please ensure your firewall allows outbound network traffic as shown => here <=

We need more detailed logs to determine anything.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-24-2018

1024084721|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(106)Responder
1024084721|nisvc|2|00|Response(-1)nisvc,(-1),(-1)proxy,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(-1,2027141665,1540385241,1)IndicationCode:(200) Success
1024084721|copy |2|00|[resolveProxies] Resolved proxy size '1' and status '1'
1024084721|copy |3|00|[findProxy] Find proxy status '1', mode '3'
1024084721|copy |2|00|[proxyReset] Reseting proxy with clear value '1'
1024084721|copy |1|00|[tryProxy] Proxy size '1', mode '3'
1024084721|copy |2|00|[tryProxy] Proxy set as 'DIRECT'
1024084721|copy |3|00|[tryProxy] Proxy connect status '0', mode '3'
1024084721|copy |2|00|[proxyReset] Reseting proxy with clear value '1'
1024084721|copy |2|00|[performRedundant] Proxy connect result '0'
1024084721|copy |1|00|download attempt 1 of 3
1024084721|dns |1|00|doDnsLookupForList for record A: hostname 'downloads.polycom.com' attempting..
1024084721|dns |2|00|Miss in All DNS cache for downloads.polycom.com(A)
1024084721|dns |2|00|Found DNS cache entry for downloads.polycom.com(A)
1024084721|dns |2|00|dnsCacheAdd: duplicate entry in Dynamic DNS cache for downloads.polycom.com(A) found. expiring older result
1024084721|dns |2|00|Trimming Dynamic DNS cache for sipinternal.kokosing.biz(A) (1540385241 > 0)
1024084721|dns |2|00|Trimming Dynamic DNS cache for downloads.polycom.com(A) (1540385241 > 0)
1024084721|dns |2|00|Added Dynamic DNS cache entry for downloads.polycom.com(A) expires in 122 seconds
1024084721|copy |1|00|ConfigRedun: 'downloads.polycom.com' has 1 IP address(es) 
1024084721|copy |1|00|addr 1 = MIN (8,1)
1024084721|copy |1|00|addr 1 of 1
1024084721|copy |3|00|'http://downloads.polycom.com/voice/software/3111-46162-001.xml' from 'downloads.polycom.com(140.242.65.96)'
1024084721|copy |3|00|cfgProvSrvTypeGet()[0]
1024084721|copy |1|00|performCurl : ipAddress = 140.242.65.96, connTimeout = 0, respCode =0, numAddress = 1
1024084721|curl |3|00|About to connect() to downloads.polycom.com port 80 (#0)
1024084721|curl |3|00| Trying 140.242.65.96... 
1024084721|curl |3|00|the local port callback returned 0
1024084721|curl |3|00|Local port: 26127
1024084721|curl |3|00|Connected to downloads.polycom.com (140.242.65.96) port 80 (#0)
1024084721|copy |1|00|opened file /rfs0/version.xml for writing
1024084721|curl |3|00|Connection #0 to host downloads.polycom.com left intact
1024084721|copy |3|00|UtilCopyC::performCurl status data is:avgUploadSpeed(0.000000), uploadSize(0.000000), connTime(0.000000), totalTime(0.235822), ftpEntryPath(NULL)
1024084721|copy |3|00|Download of 'voice/software/3111-46162-001.xml' succeeded on attempt 1 (addr 1 of 1)
1024084721|copy |1|00|Success on attempt 1 of 3 addr 1 of 1
1024084721|dns |2|00|dnsCacheQueryA: Hit in Dynamic DNS cache for downloads.polycom.com(A) expires in 122 seconds
1024084721|dns |2|00|dnsIpAddrToPosZeroSet: 140.242.65.96 left at pos 0 
1024084721|curl |3|00|Closing connection #0

This is the log file with with new logging levels.

I can confirm that http://downloads.polycom.com is accessible through our firewall.

SteffenBaierUK · ‎10-24-2018

Hello @NateBraun1,

Its great that your phone can download the XML file populating the list of available Software Releases aka:

1024084721|copy |3|00|'http://downloads.polycom.com/voice/software/3111-46162-001.xml' from 'downloads.polycom.com(140.242.65.96)'

but what your log does not show if the phone can download the relevant SIP.LD file

From a working log:

1024140819|cfg  |*|00|RT|Changed prov general
1024140819|cfg  |*|00|Prov|Starting to provision
1024140819|cfg  |*|00|Prov|Starting to update
1024140819|copy |2|00|[performRedundant] Trying to connect proxy for 'http://PlcmSpIp:****@downloads.polycom.com/voice/software/UC_Software_5_8_0J_release_sig_split/3111-48450-001.sip.ld'
1024140819|copy |2|00|[resolveProxies] Resolved proxy size '1' and status '1'
1024140819|copy |3|00|[findProxy] Find proxy status '1', mode '3'
1024140819|copy |2|00|[proxyReset] Reseting proxy with clear value '1'
1024140819|copy |2|00|[tryProxy] Proxy set as 'DIRECT'
1024140819|copy |3|00|[tryProxy] Proxy connect status '0', mode '3'
1024140819|copy |2|00|[proxyReset] Reseting proxy with clear value '1'
1024140819|copy |2|00|[performRedundant] Proxy connect result '0'
1024140819|copy |3|00|'http://PlcmSpIp:****@downloads.polycom.com/voice/software/UC_Software_5_8_0J_release_sig_split/3111-48450-001.sip.ld' from 'downloads.polycom.com(140.242.65.96)'
1024140819|copy |3|00|cfgProvSrvTypeGet()[3]
1024140819|curl |3|00|timeout on name lookup is not supported
1024140819|curl |3|00|About to connect() to downloads.polycom.com port 80 (#0)
1024140819|curl |3|00|  Trying 140.242.65.96...
1024140819|curl |3|00|the local port callback returned 0
1024140819|curl |3|00|Local port: 57490
1024140819|curl |3|00|Connected to downloads.polycom.com (140.242.65.96) port 80 (#0)
1024140819|cfg  |*|00|Prov|Updating the Updater
1024140819|copy |3|00|buffered_write: transfer terminated
1024140819|curl |3|00|Failed writing body (891 != 4338)
1024140819|curl |3|00|Closing connection #0
1024140819|curl |3|00|Failed writing received data to disk/application
1024140819|copy |3|00|UtilCopyC::performCurl status data is:avgUploadSpeed(0.000000), uploadSize(0.000000), connTime(0.000000), totalTime(0.448962), ftpEntryPath(NULL)
1024140819|copy |3|00|Download of 'voice/software/UC_Software_5_8_0J_release_sig_split/3111-48450-001.sip.ld' succeeded on attempt 1 (addr 1 of 1)
1024140819|cfg  |*|00|Prov|Image has been changed

Please check with your network team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-24-2018

1024162409|copy |3|00|ConfigureCurl : curl option usrpwd  is not set
1024162409|copy |3|00|[findProxy] Find proxy status '1', mode '3'
1024162409|copy |3|00|[tryProxy] Proxy connect status '0', mode '3'
1024162409|copy |3|00|'http://downloads.polycom.com/voice/software/3111-46162-001.xml' from 'downloads.polycom.com(140.242.65.96)'
1024162409|copy |3|00|cfgProvSrvTypeGet()[0]
1024162409|curl |3|00|About to connect() to downloads.polycom.com port 80 (#0)
1024162409|curl |3|00|  Trying 140.242.65.96... 
1024162409|curl |3|00|the local port callback returned 0
1024162409|curl |3|00|Local port: 54526
1024162409|curl |3|00|Connected to downloads.polycom.com (140.242.65.96) port 80 (#0)
1024162409|curl |3|00|Connection #0 to host downloads.polycom.com left intact
1024162409|copy |3|00|UtilCopyC::performCurl status data is:avgUploadSpeed(0.000000), uploadSize(0.000000), connTime(0.000000), totalTime(0.215553), ftpEntryPath(NULL)
1024162409|copy |3|00|Download of 'voice/software/3111-46162-001.xml' succeeded on attempt 1 (addr 1 of 1)
1024162409|curl |3|00|Closing connection #0
1024162426|curl |3|00|Empty reply from server
1024162426|curl |3|00|Connection #0 to host downloads.polycom.com left intact
1024162426|curl |3|00|Server returned nothing (no headers, no data)
1024162426|copy |3|00|Download of 'voice/software/UC_Software_5_7_3D_release_sig_split/3111-46162-001.sip.ld' FAILED on attempt 2 (addr 1 of 1)
1024162426|copy |3|00|transport res: 52 respCode 0. transport error: Server returned nothing (no headers, no data). transport error buffer: .
1024162426|copy |3|00|Making further download attempts for 'voice/software/UC_Software_5_7_3D_release_sig_split/3111-46162-001.sip.ld'
1024162426|copy |3|00|'http://PlcmSpIp:****@downloads.polycom.com/voice/software/UC_Software_5_7_3D_release_sig_split/3111-46162-001.sip.ld' from 'downloads.polycom.com(140.242.65.96)'
1024162426|copy |3|00|cfgProvSrvTypeGet()[0]
1024162426|curl |3|00|Connection #0 seems to be dead!
1024162426|curl |3|00|Closing connection #0
1024162426|curl |3|00|timeout on name lookup is not supported
1024162426|curl |3|00|About to connect() to downloads.polycom.com port 80 (#0)
1024162426|curl |3|00|  Trying 140.242.65.96... 
1024162426|curl |3|00|the local port callback returned 0
1024162426|curl |3|00|Local port: 34724
1024162426|curl |3|00|Connected to downloads.polycom.com (140.242.65.96) port 80 (#0)

Here is more log files.

1024162426|copy |3|00|Download of 'voice/software/UC_Software_5_7_3D_release_sig_split/3111-46162-001.sip.ld' FAILED on attempt 2 (addr 1 of 1)
1024162426|copy |3|00|transport res: 52 respCode 0. transport error: Server returned nothing (no headers, no data). transport error buffer: .

These lines above don't match the path shown on the website...

https://downloads.polycom.com/voice/voip/uc/....

Could the path be wrong?

SteffenBaierUK · ‎10-24-2018

Hello @NateBraun1,

This is why it is always important to download / attach the whole log in the first place as community members can look at it and make recommendations rather than having to ask for additional information over and over again.

Basically

http://downloads.polycom.com/voice/software/3111-46162-001.xml

The above downloads the list the phone looks at and shows the individual Software versions.

Looking at 5.7.3:

http://downloads.polycom.com/voice/software/UC_Software_5_7_3D_release_sig_split/3111-46162-001.sip.ld

The above downloads the relevant file

In addition I tried

http://downloads.polycom.com/voice/software/UC_Software_5_8_0J_release_sig_split/3111-46162-001.sip.ld

or

http://downloads.polycom.com/voice/software/UC_Software_5_8_1H_release_sig_split/3111-46162-001.sip.ld

This all works from our end.

You have three choices:

Download the files from the support page and setup a provisioning server
or
Let your Network Team further investigate
or
Open a Polycom support ticket

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

64167FA6618B was sold via INGRAM MICRO earlier in 07/03/2018

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

VVX410 Software Updates via Polycom Hosted Server aren't working

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