I've updated my phone to the newest version, which should have the new circular button UI, but for some reason the UI on the phone isn't updating. The UI on the phone still has the original colored square buttons. When checking it states Version 5.8.0.12848. Not sure where to look to even begin with this. I've factory reset and formatted and reloaded the software and updated again. Same results.
Hello @Cabbagetoe,
welcome to the Polycom Community.
Is the phone in Skype for Business mode ?
How about posting a picture of what you see?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
If official support is required please check how to phone or open a case here
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