VVX311 and apps.telNotification settings

manfred.peer@kssg.ch
Frequent Visitor

VVX311 and apps.telNotification settings

Hi

 

I have an issue with the apps.telNotification settings.

This is what we have:

<WEB_CONFIG>
 <OVERRIDES
  apps.telNotification.incomingEvent="1"
  apps.telNotification.onhookEvent="1"
  apps.telNotification.URL="http://10.54.110.14:8000/test/on.html"
  apps.telNotification.1.URL="http://10.54.110.14:8000/test/off.html"
 />
</WEB_CONFIG>

 

If I use two URL's then there is a leading 1 bevore the .URL but I cannot set an Event for the .1.URL

All Events selected apply to all notification URL's ?!

Is this by design ?

 

We want to have one event and a corresponding "telNotification" URL like:

 

 

 <WEB_CONFIG>
 <OVERRIDES
  apps.telNotification.incomingEvent="1"
  apps.telNotification.URL="http://10.54.110.14:8000/test/on.html"
  apps.telNotification.1.onhookEvent="1"
  apps.telNotification.1.URL="http://10.54.110.14:8000/test/off.html"
 />
</WEB_CONFIG>

 

Is this even possible or is it just a bug ?

 

Thanks for your help and best Regards,

Manfred

3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX311 and apps.telNotification settings

Hello Manfred,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Usually configuring this via the web interface should set the relevant parameters but as I am nowhere near a phone at present I cannot verify this using a currently supported software.

 

I suggest you get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
manfred.peer@kssg.ch
Frequent Visitor

Re: VVX311 and apps.telNotification settings

Hi

 

We are using Version 5.5.1.12442

 

Best Regards,

Manfred

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX311 and apps.telNotification settings


@SteffenBaierUK wrote:

 

 

I suggest you get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4