VVX310 Firmware updates via FTP only after Factory Default

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VVX310 Firmware updates via FTP only after Factory Default

We have VVX301 that get their config files / firmware from ftp.domain.local  We have DHCP options configured to point the server.  We know this communication is working because the device will get some configs and upload application logs.


If I focus on a sample phone:

Phone Model	VVX 310
Part Number	3111-46161-001 Rev:A
MAC Address	64:16:7F:AB:9B:E1
IP Mode	IPv4
IP Address
UC Software Version
Updater Version


I have 64167fab9be1.cfg file in the root of the FTP folder.  The contents of this file are below:

<?xml version="1.0" standalone="yes"?>
<!-- Default Master SIP Configuration File-->
<!-- For information on configuring Polycom VoIP phones please refer to the -->
<!-- Configuration File Management white paper available from: -->
<!-- http://www.polycom.com/common/documents/whitepapers/configuration_file_management_on_soundpoint_ip_phones.pdf -->

Contents of the POC folder:

PS C:\inetpub\PlcmVVX\poc> dir

    Directory: C:\inetpub\PlcmVVX\poc

Mode                LastWriteTime         Length Name
----                -------------         ------ ----
d-----       11/22/2019  11:10 AM                5.8.1
-a----        4/12/2018   3:55 PM       43581684 2345-17960-001.sip.ld
-a----        4/12/2018   3:55 PM       27923348 3111-17823-001.dect.ld
-a----        4/12/2018   3:55 PM       43275192 3111-33215-001.sip.ld
-a----        4/12/2018   3:55 PM       28599748 3111-40250-001.sip.ld
-a----        4/12/2018   3:55 PM       34215292 3111-40450-001.sip.ld
-a----        4/12/2018   3:55 PM       50967364 3111-44500-001.sip.ld
-a----        4/12/2018   3:55 PM       50967364 3111-44600-001.sip.ld
-a----        4/12/2018   3:56 PM       44313756 3111-46135-002.sip.ld
-a----        4/12/2018   3:56 PM       44313756 3111-46157-002.sip.ld
-a----        4/12/2018   3:56 PM       44313756 3111-46161-001.sip.ld
-a----        4/12/2018   3:56 PM       44313756 3111-46162-001.sip.ld
-a----        4/12/2018   3:56 PM       44709136 3111-48300-001.sip.ld
-a----        4/12/2018   3:56 PM       44709136 3111-48350-001.sip.ld
-a----        4/12/2018   3:56 PM       44709136 3111-48400-001.sip.ld
-a----        4/12/2018   3:56 PM       44709136 3111-48450-001.sip.ld
-a----        4/12/2018   3:56 PM       58541000 3111-48500-001.sip.ld
-a----        4/12/2018   3:57 PM       58541000 3111-48600-001.sip.ld
-a----        4/27/2018  12:49 PM      287026568 3111-65290-001.sip.ld
-a----        4/27/2018  12:49 PM      287026568 3111-66700-001.sip.ld

This contents of the POC folder is for version, and the subfolder 5.8.1 contains  I move files back and foth to the root of POC folder when testing.


the only way i can get the phone to update to the version in the root of the POC folder is to do a factory reset on the phone.  Our gol is to just drop the new files in the folder and within 24 hrs the phone would auto check in then update or worst case on next reboot.


What am i missing?  In "Updating firmware via provisioning server" post I see there was instruction on setting:

<test device.set="1"
		device.prov.upgradeServer="" />

I was unclear of the following:

  1. Did this apply to me?  If so...
  2. What does "test" define?
  3. What file does this get put into?  For my case would it be 64167fab9be1.cfg?
  4. Are there any XML header/footers required in that file?


Message 1 of 2
Polycom Employee & Community Manager

Re: VVX310 Firmware updates via FTP only after Factory Default

Hello @OHTorx ,


Welcome to the Poly Community.

First of all, based on at least your phone with the MAC 64167FAB9BE1


Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in Skype for Business environment. You may not install, access, or use the Software in Skype for Business environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against Skype for Business server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards to License Part Numbers can be found here


To answer your other questions:


  1. We do not know as we have not seen a backup of your phone
  2. see =>here<=
  3. Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

    Resolution: Please check => here <=

  4. Please make yourself familiar with XML and/or

    Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

    Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 2