Re: VVX301 Unable to Dial 4 digit extension

Rbuckk · ‎05-11-2017

Hello,

I have a VVX301 that I'm currently using in a Skype for Business Online Hybrid deployment with voice and I'm unable to dial out to any 4 digit extensions. S4B will pop up with the user but then I will immediately get the busy signal from the phone. The previous phones that we have (Astra) are able to dial extensions with no issues and have been in production for a long time. No other changes have been made except for plugging in this phone.

The phone works well otherwise

VVX301 Software version: 5.5.2.8571 Connected with the BToE successfully

Thanks!

SteffenBaierUK · ‎05-11-2017

Hello Rbuckk,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

I suggest you lower your log settings and get some logs

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Rbuckk · ‎05-11-2017

I made sure I had logging on and then attempted to make a few extension calls, I attached the log file but I admit I can't really see what the error might be, but I've never worked with Polycom porductions before

SteffenBaierUK · ‎05-11-2017

Hello Rbuckk,

Nothing really in the logs. As the phone most likely brand new please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Rbuckk · ‎05-12-2017

Hi Steffen,

Thank you for your reply, I did purchase the phone from Amazon, the MAC address is 00:04:F2:CA:B1:AE

I appreciate your help.

SteffenBaierUK · ‎05-12-2017

Hello rbuckk ,

WESTCON GROUP EUROPEAN OPERATIONS LTD sold this phone back in 05/01/2016 so from our view it is out of warranty

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections