VVX cannot login with Teams account


VVX cannot login with Teams account



I cannot login on my VVX400 to my Teams account.

Phone ModelVVX 400
Part Number3111-46157-002 Rev:A
MAC Address00:04:F2:67:45:04
IP ModeIPv4
IP Address10.204.4.19
UC Software Version5.9.6.2327
Updater Version5.9.7.38223


I attach logs.


Previously I used SfB on Prem with this phone. Then I moved my account to Teams only and had no issues with VVX loging with SfB running. Now I turned off down SfB and I lost possibility to login on VVX

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Re: VVX cannot login with Teams account



I have a Poly app on my Azure AD


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Polycom Employee & Community Manager

Re: VVX cannot login with Teams account

Hello @BudrysLP 


Welcome back to the Poly community. The Mac provided is an openSIP 2200-46157-025 phone purchased back in 2/11/2014.


For all phones of this type, the Per device Microsoft License is missing. Therefore please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a LYNC / Skype for Business environment. You may not install, access, or use the Software in a LYNC / Skype for Business environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a LYNC / Skype for Business server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards to License Part Numbers can be found here


The above does not prevent the phone from being used and simply is a legal notifier that the license has not been purchased.


Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=


The above can help you trying to figure out what the issue is.


Jan 28, 2013 Question: Time and Date flashing or unable to set NTP time correctly

Resolution: Please check => here <=


If this fails, and no other volunteer has any other ideas please work with SKC COMMUNICATIONS PRODUCTS LLC as they sold the phone.

As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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