I cannot login on my VVX400 to my Teams account.
|Phone Model||VVX 400|
|Part Number||3111-46157-002 Rev:A|
|UC Software Version||18.104.22.1687|
I attach logs.
Previously I used SfB on Prem with this phone. Then I moved my account to Teams only and had no issues with VVX loging with SfB running. Now I turned off down SfB and I lost possibility to login on VVX
Welcome back to the Poly community. The Mac provided is an openSIP 2200-46157-025 phone purchased back in 2/11/2014.
For all phones of this type, the Per device Microsoft License is missing. Therefore please be aware of the following when utilizing UCS 4.1.0 or later:
The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a LYNC / Skype for Business environment. You may not install, access, or use the Software in a LYNC / Skype for Business environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a LYNC / Skype for Business server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.
Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.
Information in regards to License Part Numbers can be found here
The above does not prevent the phone from being used and simply is a legal notifier that the license has not been purchased.
Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?
Resolution: Have a look => here <=
The above can help you trying to figure out what the issue is.
Jan 28, 2013 Question: Time and Date flashing or unable to set NTP time correctly
Resolution: Please check => here <=
If this fails, and no other volunteer has any other ideas please work with SKC COMMUNICATIONS PRODUCTS LLC as they sold the phone.
As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------