VVX Softkeys not working from provisoin

[MTR]

Hi

i am using a polycom VVX310 with UC version of 5.9.x

this is how my cfg file look like 

<SOFT_KEYS
softkey.1.label="VMTransfer"
softkey.1.action="^*99$P1N4$$Trefer$"
softkey.1.enable="1"
softkey.1.use.active="1"
efk.efkprompt.1.label="Voice Mail ID to transfer to:"
efk.efkprompt.1.status="1"
efk.efkprompt.1.type="numeric"

softkey.2.label="Intercom"
softkey.2.action="*8$P1N5$$Tinvite$"
softkey.2.enable="1"
softkey.2.use.idle="1"
softkey.2.use.alerting="0"
softkey.2.use.dialtone="1"
softkey.2.use.hold="1"
efk.efkprompt.1.status="1"
efk.efkprompt.1.label="Intercom Extension"
efk.efkprompt.1.userfeedback="visible"
efk.efkprompt.1.type="numeric


/>

the first button works fine

however the 2nd button is not working meaning i am not getting the intercom button to my phone

[SteffenBaierUK]

Hello @MTR ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain. We outlined this already in your older posts

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync, Zoom or BlueJeans)
• Provide details if UC / SIP or ObiEdition
• Additional Poly Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

We are unable to comment on anything as you have not attached the configuration discussed and neither added a backup.

If you struggle with this please raise a ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier